We offer a money-back guarantee for the first 30 days from the date of your purchase for unopened, unused items only. If more than 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns made on items purchased with free shipping will have a shipping and handling charge of $25 deducted from the total refund amount.
Several types of goods are exempt from being returned. Non-returnable items include:
1. Gift cards
2. Downloadable software products
3. Some personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
1. Book with obvious signs of use
2. CD, DVD, software, or video that has been opened
3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 7-10 business days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Items labeled FINAL SALE cannot be refunded.
We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at
email@example.com and send your item to:
120 E. 56th Street,
Suite 530 New York New York US 10022.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Dr. Pedre Wellness
120 E. 56th Street,
Suite 530 New York New York US 10022
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund and your item included free shipping, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.